Shipping & Returns Policy

At Second Kings Society, we want you to feel confident in every purchase. We take pride in creating meaningful, quality products and strive to provide a smooth experience from the moment you place your order to the moment it arrives.

Please review the following information regarding order processing, shipping, returns, exchanges, and refunds.

1. Order Processing & Production

Many Second Kings Society products are made to order through our trusted production and fulfillment partners.

Once your order is placed, it is sent for processing and production. This helps us reduce unnecessary inventory and produce items with intention.

Estimated production time: 3–7 business days before shipment.
Production times may vary depending on the product, order volume, availability, and seasonal demand.
Business days exclude weekends and U.S. federal holidays.

Production timelines are estimates and are not guaranteed.

2. Shipping & Delivery

Shipping rates and available delivery options are calculated and displayed at checkout.

Estimated delivery times depend on your location, selected shipping method, and the fulfillment partner producing your order.

Please note that estimated delivery times are separate from production times.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

While we work to ensure timely delivery, Second Kings Society cannot guarantee delivery dates or control delays caused by shipping carriers, severe weather, holidays, customs, or other circumstances outside our control.

3. Multiple Shipments

Some Second Kings Society products may be produced and shipped from different fulfillment locations.

If your order contains multiple items, they may arrive in separate packages and at different times.

You may receive more than one shipping confirmation or tracking number. Separate shipments do not necessarily indicate that any items are missing from your order.

4. Shipping Addresses & Order Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please review your shipping address carefully before submitting your order.

If you notice an error, contact us as soon as possible.

We will make reasonable efforts to update your information before fulfillment begins, but address changes cannot be guaranteed once an order has entered production or shipment.

If a package is returned due to an incorrect or incomplete address provided at checkout, additional shipping charges may apply.

5. Lost, Delayed, or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking the surrounding delivery area, contacting household members, and checking with the shipping carrier.

If your package remains missing, please contact Second Kings Society so we can assist with investigating the issue.

For packages lost in transit, we will work with our fulfillment partners and shipping carriers to determine an appropriate resolution.

Replacement or refund eligibility will depend on the circumstances of the shipment and applicable consumer protection laws.

6. Returns & Exchanges

We want you to love what you ordered.

If your purchase doesn't meet your expectations, you may request a return or exchange within 30 days of delivery, subject to the conditions below.

To qualify for a return or exchange:

Items must be unworn, unwashed, unused, and unaltered.
Items must be returned in their original condition, with applicable tags and packaging.
Proof of purchase or an order number must be provided.
Returns must be requested within 30 days of the confirmed delivery date.

All returns must be authorized by Second Kings Society before items are shipped back.

Please do not return products directly to our production or fulfillment partners.

7. Size Exchanges

We understand that finding the right fit can sometimes be difficult. If you need a different size, contact us within 30 days of delivery to request an exchange.

Exchanges are subject to product availability and the condition of the returned item.

Because many of our products are made to order, a replacement item may require a new production period.

Customers are responsible for return shipping costs associated with size exchanges unless the original item was incorrect or defective.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery whenever possible.

Include the following information:

Your order number.
A description of the issue.
Clear photographs showing the damage, defect, or incorrect item.

We will review the issue and work with our fulfillment partners to arrange an appropriate resolution.

If the issue is confirmed to be a manufacturing defect, printing error, or fulfillment mistake, Second Kings Society will cover the cost of an approved replacement or refund, including applicable return shipping costs.

Please do not discard or return an affected item until you receive instructions from our support team.

9. Return Shipping Costs

For returns or exchanges requested due to sizing, personal preference, or a change of mind, customers are responsible for return shipping costs. Original shipping charges are generally non-refundable unless the return results from an error on our part or otherwise required by law.

If a return is approved, we will provide instructions regarding where and how to send your item. We recommend using a trackable shipping service, as we cannot guarantee receipt of returns sent without tracking.

10. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after the refund is processed for the credit to appear, depending on your financial institution.

Shipping charges are generally non-refundable unless otherwise required by law or the return results from an error attributable to Second Kings Society.

If you have not received your refund after the expected processing period, please contact your payment provider or our support team.

11. Non-Returnable Items

Certain products may not qualify for returns or exchanges, including:

Items marked as final sale at the time of purchase.
Products that have been worn, washed, altered, or damaged after delivery.
Personalized or specially customized products, where clearly identified as non-returnable before purchase, except where defective or incorrect.
Items returned outside the 30-day return window, except where required by law.
Products returned without prior authorization.

These exclusions do not limit any rights customers may have under applicable consumer protection laws.

12. Order Changes & Cancellations

Because many Second Kings Society products are made to order, production may begin shortly after an order is placed.

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before production begins. Once an order has entered production, changes or cancellations may no longer be possible.

If your order has already shipped, you may request a return after delivery in accordance with this policy.

13. Contact Us

If you have questions about shipping, returns, exchanges, or an existing order, we're happy to help.

Second Kings Society
Website: www.secondkingssociety.com
Email: info@secondkingssociety.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

We appreciate your support of Second Kings Society and thank you for being part of our story.